Maintaining the customer experience during covid19, what steps are taken?

The top investment priority for businesses is enhancing the customer experience. According to the Everest Group Key Issues (2019), When the economy weakens, the first priority is to invest in capabilities and technologies to improve customer experience, then focus on operation cost reduction; in other words, optimize the cash flows, then focus must be laid… Read More

5 Benefits of a single-source BPO partner

For most of the businesses, deciding on which BPO company to partner with is a salient decision to make. Once that is done, the issue that raises eyebrows is whether to select single or multiple partners.In retrospect people preferred multiple partners’ reasons being security. Nowadays, with the advancement in technology and pertinent cybersecurity strategies, companies… Read More

How business process outsourcing (BPO) affect the Economy?

There are many factors that affect global economies: population, cost of labor, land, entrepreneurs, Investment in human and physical capital, etc. The BPO industry has dramatically affected Economies and global trade. Since when it was started, to now, it is growing. The question that arises are: What about the jobs of first-world people when they… Read More

Data Analysis Market in European Cities

Data is at the heart of the disruptions occurring across the economy. It has become a critical corporate asset, and business leaders want to know what the information they hold is worth. In Europe, one major trend in the market is deep learning and artificial intelligence. The report states that one challenge in Europe’s big… Read More

BPO industry operations: Tips to help you grow faster

  In India, Business Process Outsourcing (BPO) is growing significantly as a segment of the ITES (Information Technology Enabled Services). The sector has been growing at an annual rate of 50%, which is proof that the industry will continue to bloom. To date, BPO has provided jobs to more than 80000 Indians. But the question… Read More

What are the risks involved with business process outsourcing (BPO)?

Outsourcing has brought revolution many years ago with the rise of globalization and has ever been then financially benefiting India. Different organizations, especially from the developed countries, outsource their business activities, functions, and processes through contractual agreements to developing countries like India in order to reduce the organization cost and focus on core business activities.… Read More

Importance of Data Analytics and Business Analytics team

Long gone are the days where the market has standard-solution-for-all kind of advertisements. Nowadays, with the availability of the internet, customers expect solutions that are exclusively personalized. Almost in all the big cities of the world, one can find startups struggling like mushrooms struggle, to spread under the shade of the big old mango tree.… Read More

Importance of the Finance & Accounting department in Law Firms

Accounting & Book-keeping for law firms is different than ordinary financial accounting. Law firms have some inherent features which an accountant needs to cater to, like budgeting, bookkeeping, financial statements, insurance coverage, billing and collections, funding & taxes.But, why accounting is so important for law firms? In the legal world, compliance is very important. Failing… Read More

Why choose India for BPO services?

“India is abundant in resources, especially in providing efficient manpower at suitable prices. It is vital for businesses to plan the budget for core and non-core business processes. Despite the fluctuating global economic graphs, the Indian Business Process Outsourcing (BPO) industry continues to be in the list of the fastest-growing Indian industries under the Information… Read More

How IT Outsourcing Benefits Outrun Underlying Risks

Information Technology industry continues to remain reliant on outsourcing services to critically enhance profit-lines of big players. The past 20-odd years of moving jobs to South East Asian time-zones like India, by Western businesses stands testimony to the innovative business model. Outsourcing which began as an experiment in the late 1990s by US time-located businesses… Read More